Refund Policy

1. Introduction

At nemahami, we are committed to ensuring your satisfaction with our travel guide services and digital products. This Refund Policy outlines our procedures for refunds and explains the conditions under which refunds may be granted.

By purchasing any products or services from nemahami, you agree to the terms of this Refund Policy.

2. Digital Products

2.1 Digital Travel Guides

Due to the nature of digital products, all sales of digital travel guides, eBooks, and downloadable content are final and non-refundable once the download or access has been provided, unless required by applicable consumer protection laws.

However, we understand that issues may arise, and we want to ensure your satisfaction. If you encounter any of the following issues with your digital purchase, please contact us within 14 days of your purchase:

• Technical download problems where you have not successfully received the product
• Significant content errors or outdated information that renders the guide substantially unusable
• Product significantly not as described

In these cases, we will work to resolve the issue by providing a corrected version of the product or, at our discretion, issuing a refund.

2.2 Digital Subscriptions

For subscription-based services:

• Monthly subscriptions may be canceled at any time before the next billing cycle. No refunds will be provided for the current billing period once it has begun.
• Annual subscriptions may be refunded on a pro-rata basis if canceled within 30 days of the initial purchase or renewal date.
• No refunds will be issued for annual subscriptions canceled after 30 days from purchase or renewal.

3. Custom Travel Itineraries

For personalized travel itineraries and consultation services:

• Cancellation before work begins: Full refund minus a 10% administrative fee.
• Cancellation after initial consultation but before delivery of final itinerary: 50% refund.
• Cancellation after delivery of final itinerary: No refund.

If you are dissatisfied with your custom itinerary upon delivery, please contact us within 7 days. We will work with you to make reasonable adjustments to the itinerary. If we cannot resolve the issues to your satisfaction, we may offer a partial refund at our discretion.

4. Virtual Consultation Services

For scheduled virtual travel consultations:

• Cancellation more than 48 hours before scheduled consultation: Full refund.
• Cancellation less than 48 hours but more than 24 hours before scheduled consultation: 50% refund or option to reschedule once at no additional cost.
• Cancellation less than 24 hours before scheduled consultation: No refund, but option to reschedule for a 25% additional fee.

If a consultation cannot be completed due to technical issues on our end, we will reschedule at no additional cost or provide a full refund at your preference.

5. Physical Products

If we offer any physical products (such as printed travel guides or merchandise):

• Return within 30 days: Full refund of the product price (shipping costs not refunded unless the product was defective).
• Defective or damaged products: Full refund including original shipping costs, or replacement at no additional cost.
• Incorrect items shipped: Full refund including return shipping costs, or correct replacement at no additional cost.

All returned physical products must be in their original condition, unused, and with original packaging when possible.

6. Refund Process

To request a refund:

1. Contact our customer service team at [email protected] with your order number and reason for the refund request.
2. For physical products, you will receive return instructions if your return request is approved.
3. Once your return is received and inspected (for physical products), or your refund request is approved (for digital products and services), we will process your refund.
4. Refunds will be issued to the original payment method used for the purchase.

Please note that depending on your payment provider, refunds may take 5-10 business days to appear in your account after we have processed the refund on our end.

7. Exchange Rates and Processing Fees

For international transactions, please note that:

• Refunds will be processed in the same currency as the original purchase.
• Due to currency exchange rate fluctuations, the refunded amount in your local currency may differ from the original amount paid.
• Payment processing fees (if any) charged by payment providers are typically non-refundable, even when a product or service is refunded.

8. Exceptions

We reserve the right to make exceptions to this policy at our discretion. If you believe your situation warrants special consideration, please explain your circumstances when contacting our customer service team.

In cases of clear error on our part, we will make every reasonable effort to rectify the situation to your satisfaction.

9. Consumer Rights

This Refund Policy does not affect your statutory rights as a consumer. If you are located in the European Union or other regions with consumer protection laws, you may have additional rights not specifically mentioned in this policy.

For customers in the EU, you have the right to withdraw from your purchase within 14 days without giving any reason, except for digital content after you have started to download or stream it and you acknowledged that you thereby lost your right of withdrawal.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the Website. We encourage you to review this policy whenever you make a purchase to stay informed about our refund procedures.

11. Contact Us

If you have any questions about this Refund Policy, please contact us at:

nemahami
56 Eileen Keys
Jasonburgh, TD1 2BX
United Kingdom

Email: [email protected]
Phone: +443179621869